Training
Training by Aidias Consulting Group is a highly sought after service by several clients. Aidias Consulting Group operates with the philosophy that training should impact business results.
Aidias Consulting Group prefers to customize the training interventions as per customer requirements and take the participants through a learning journey. The outcomes from training interventions have been measured by several client organizations with positive outcomes.
The popular training interventions by Aidias Consulting Group which are in demand are the following:
Customer Service Excellence
This programme is called the S.P.A.C.E Programme and is designed based on the learnings from one of the top airlines in the world. This programme focusses on the following essential elements of delivering customer service excellence:
- S – SOP-driven workplace discipline
- P -Proactive approach and actions
- A -Attitude and aptitude to serve the customer
- C -Communication skills needed to excel in customer service
- E – Emotional intelligence applied for customer service
Master Trainer
Saptarshi Gupta has worked as a Lead Crew with Emirates Airlines where he served for 17 years. This programme has been designed based on his experience with Emirates Airlines. He is also the Head of Training at Aidias Consulting Group.
Leadership Development Programmes
There are three levels of programmes for different levels of managerial hierarchy in any organization:
- First Time Managers – This programme is designed for those who have been promoted within the organization due to their consistent performance as a non-manager. The primary focus of this programme is to orient the participants and help them to grow into their managerial/supervisory roles.
- Manager of Managers – Leading teams through managers is completely different from leading a team of non-managers directly. This programme helps managers develop delegation skills, review performance using data and tackle conflicts at the workplace effectively.
- Senior Leadership Training – This is suitable for people in the position of HODs and CXO level. This programme focusses on the importance of reducing bias in decision making, strategic thinking, inspiring teams and taking risks along with unpopular decisions.
Master Trainer
Sumeet Singh Arora is a trainer with over two decades of training design and delivery across industries. Sumeet has several international certifications as a trainer. Over the last two decades he has designed and delivered training for several organizations across varied industries.
Advanced Selling Skills
Converting an enquiry into a customer is key to profitable business growth in the current, competitive business scenario across all industries. Aidias Consulting Group believes that USP- Unique Selling Proposition- is no longer good enough to improve the conversion ratio from prospects to customers. Three new concepts of UBM (Unique Buying Motivation), AIDIAS (the journey which the customer traverses) and BIG (Brand Imperative Grid) developed by Aidias Consulting Group are the unique differentiators of the selling skills enhancement training programmes designed and conducted by Aidias Consulting Group. The selling skills programmes are customised to meet the varied requirements of B2C, B2B and concept selling.
Master Trainer
Deepak Pramanik has been a business leader for decades with a successful career in leading sales and business development teams
Root Cause Analysis
This is a new introduction based on client requests which has become a popular programme. The unique differentiator of this programme is use of RCA for solving actual problems faced by the client as a part of the training. The participants learn the concepts and see the results as the concepts are applied to find solutions to problems faced within their organizations.This is a new introduction based on client requests which has become a popular programme. The unique differentiator of this programme is use of RCA for solving actual problems faced by the client as a part of the training. The participants learn the concepts and see the results as the concepts are applied to find solutions to problems faced within their organizations.
Master Trainer
Arnab Basu has worked with McKinsey in Europe for over a decade. He has researched and developed a model for innovation while pursuing his PhD at MIT, Sloan.
Personal Grooming & Personality Development
This is the need of the hour for several working professionals and students who are completing their professional degree programmes. This is a sought-after programme by client organizations who have a large customer facing team. This combines grooming with hygiene, communication skills and other soft-skills needed for personality development.
Master Trainer
Saptarshi Gupta experience with Emirates Airlines makes him highly suitable for this programme.
Measuring Biases and Fitment to Roles
Deployment of a behavioural tool (mpower-u) which can help organizations measure predominant biases and fitment of managers to 12 managerial attributes needed for being an effective manager. This tool has been developed in collaboration with several top universities and has been proven effective without any cultural biases. The details can be shared with those who are interested.
Master Trainer
Subrata Rana has worked on technology valuation and behavioral economics for over twenty-five years with number of international agencies. Being an entrepreneur, Subrata has set up, mentored a number of business enterprises in the field of science and technology. Subrata has worked in almost every ecosystem ranging from humid tropics to coastal to temperate mountain ecosystems. He has executed number of multi-country projects with World Bank and CGIAR as Resource Economist. Subrata has worked with Asian Development Bank, UNDP, DANIDA, DFID and GIZ etc. He has executed programs in over twenty countries. Subrata holds Masters’ degree in technology from IIT, India and economics from Stanford University
